The 3rd ASEAN Consumer Protection Conference (3rd ACPC) on 28 June 2022, ASEAN have successfully launched several ACCP deliverables to be accessible for the public, in which we have prepared and launched press releases for each and can be found through the aseanconsumer.org website. These deliverables include the following:

1. The ASEAN Online Consumer Complaints Function;
2. The ASEAN Consumer Online Distance Learning Tools; and
3. The ASEAN Toolkit on Sustainable Consumption

ASEAN Consumer Interactive Online Distance Learning Tools launched

JAKARTA, 28 June 2022 - The ASEAN Committee on Consumer Protection (ACCP) launched the Consumer Online Distance Learning Tools, a self-paced learning course on four basic consumer protection topics, free for registered users.

The e-learning modules cover topics such as (i) Understanding Consumer Issues (ii) Becoming a Consumer Champion (iii) Building a Consumer Movement, and (iv) Mediating Disputes. The modules aim to promote “consumer champions” to advocate or campaign for consumer rights. Participants can take part in all lessons and quizzes, and obtain a certificate of completion at the end of each module.

The e-learning modules, launched at the 3^rd ASEAN Consumer Protection Conference, are consistent with Deliverable 4.1.5 of the ASEAN Strategic Action Plan for Consumer Protection 2025. Additional e-learning modules will be added to the system in the coming years.

The development of the ASEAN Consumer Distance Learning Tools or the Learning Management System (LMS) for e-Learning is supported by the Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH, under the “Consumer Protection in ASEAN” (PROTECT) project.

Click here to access the LMS.

For more information on ASEAN’s work on consumer protection, please visit the ACCP website: www.aseanconsumer.org.

ASEAN Committee on Consumer Protection launches Online Consumer Complaints Function

JAKARTA, 28 June 2022 - As ASEAN increases its engagement in cross-border business-to-consumer trade, maintaining consumer confidence has become even more critical to the ASEAN regional economy. As a response, the ASEAN Committee on Consumer Protection (ACCP) has developed the ASEAN Online Consumer Complaint Function to address consumer cross-border disputes involving the purchase of products from businesses in ASEAN Member States. 

Launched at the 3^rd ASEAN Consumer Protection Conference on 28 June, the Online Consumer Complaint Function aims to enhance consumers’ confidence, trust in e-Commerce and access to redress in ASEAN, in an easy and transparent manner.

The Online Consumer Complaints Function is one of the first steps towards developing the ASEAN Online Dispute Resolution Network, which aims to be developed by 2025, and is consistent with the deliverables of the ASEAN Strategic Action Plan for Consumer Protection 2025.

Complaints filed through the website can be made by individual consumers, collectively or by representation of a consumer organisation/association. Consumers will be able to track the progress of their complaint from when the feedback was lodged and received by the ACCP Focal Points, until it is resolved, through the issuance of a tracking number by the system.

All complaints including the supporting documents will be confidential. Each complaint is expected to be processed within 30 working days, subject to possible extensions.

To file a consumer complaint, click here. For more information on ASEAN’s work on consumer protection, please visit the ACCP website: www.aseanconsumer.org